Something I'm curious is how AI has been implemented to peoples professional workflows. My company has been implementing Ai in various places, but thanks to the level of human supervision and human-centric communication needed in my work process, I'm not convinced of significant human replacement for quite a while.
AI benefits:
Meeting transcriptions. Online meetings between two parties require each interaction to be recorded. Representative case notes are spotty at best, and the AI generally make significantly more complete and timely transcriptions freeing up a lot of time, and being more accurate than most human-written notes. Adoption of this tool has been spotty, but the people who are using are seeing significant benefit. Job replacement impact: 0, as no rep has someone to specifically write case notes. Benefit: significant.
Internal document searches. AI searches generally are better than our internal search engine in locating company documentation and resources. It is still hit or miss, but luckily the AI search provides the links it is citing, so I can go through the links to locate the specific policy or document I'm looking for. It's not consistent, but generally I use it before I use our internal search engine. Job replacement impact:0 Benefit: Medium
Email drafts: Great for rapid iteration of emails. They still need to be edited and reviewed, but they're very helpful if I'm having trouble finding the correct wording and I need to get something out quickly. Some people use it a lot, I use it only when I don't have a clear structure in mind. Job Replacement impact:0 Benefit: Limited to significant depending on user preference.
AI weaknesses
Call center redirection: Recently my company switchboard from a command-based switchboard into a AI implemented switchboard. The idea is that AI is better at directing calls than the people calling in. My personal experience is that it directs me to the wrong department more often than not and the actual calling process is slower than the older process. I really don't like it: Replacement impact:0 Benefit: negative
In the various professional careers I've held, I still don't see a significant AI impact in that it's replacing workers or reducing the intellectual motivation of young professionals. I still hold on to the idea that AI will be and is unable to innovate because it doesn't and cannot push against the zeitgeist on the data it is trained on. If AI was around during the time of the Wright Brothers, would it think human flight was possible?
The main problem of AI is people trying to use it to do their thinking for them, when it is most effective at automating monotonous tasks and increasing productivity. Maybe it's because I don't use AI in my life the same way many adopters have, but I don't see any significant impact in my day to day even though it is coming more advanced.
p
Something I'm curious is how AI has been implemented to peoples professional workflows. My company has been implementing Ai in various places, but thanks to the level of human supervision and human-centric communication needed in my work process, I'm not convinced of significant human replacement for quite a while.
AI benefits:
Meeting transcriptions. Online meetings between two parties require each interaction to be recorded. Representative case notes are spotty at best, and the AI generally make significantly more complete and timely transcriptions freeing up a lot of time, and being more accurate than most human-written notes. Adoption of this tool has been spotty, but the people who are using are seeing significant benefit. Job replacement impact: 0, as no rep has someone to specifically write case notes. Benefit: significant.
Internal document searches. AI searches generally are better than our internal search engine in locating company documentation and resources. It is still hit or miss, but luckily the AI search provides the links it is citing, so I can go through the links to locate the specific policy or document I'm looking for. It's not consistent, but generally I use it before I use our internal search engine. Job replacement impact:0 Benefit: Medium
Email drafts: Great for rapid iteration of emails. They still need to be edited and reviewed, but they're very helpful if I'm having trouble finding the correct wording and I need to get something out quickly. Some people use it a lot, I use it only when I don't have a clear structure in mind. Job Replacement impact:0 Benefit: Limited to significant depending on user preference.
AI weaknesses
In the various professional careers I've held, I still don't see a significant AI impact in that it's replacing workers or reducing the intellectual motivation of young professionals. I still hold on to the idea that AI will be and is unable to innovate because it doesn't and cannot push against the zeitgeist on the data it is trained on. If AI was around during the time of the Wright Brothers, would it think human flight was possible?
The main problem of AI is people trying to use it to do their thinking for them, when it is most effective at automating monotonous tasks and increasing productivity. Maybe it's because I don't use AI in my life the same way many adopters have, but I don't see any significant impact in my day to day even though it is coming more advanced.
More options
Context Copy link