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I don't know if your first question is meant to be rhetorical, but I'm going to assume it isn't.
I got to Starbucks about 2-4 times a month, depending on how much driving I'm doing on weekends. I can order from the app before I leave home, and by the time I arrive at the shop the drink will be ready for me. The only exception is their nitro cold brew, which I think the employees wait until you get there to pull to preserve drink quality. The employees pretty busy when I get there, but will respond with a "Have a nice day!" when I thank them for the drink. The seats in the café are almost always all occupied.
These are suburb Starbucks, and notably there's no other local coffee shops in the area. One of them is unionized, I have no idea about the others.
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