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Notes -
In Japan nearly everyone goes to a phone shop. I recently went to a phone shop. What's odd about going to a phone shop? Also I'd like to pour one out for in-person interactions, which may be well on the way out, but which I far prefer to QR codes, touch screens, and robot maître d's.
Also what's a "wagie"? A person who works minimum wage I assume. Or retail. Are we pouring our extra wine over the balcony on these people's heads now? I worked for wages in many jobs for years and years. Granted the twat in this story was infuriating, but I wouldn't consider him a lesser being simply because of his employment.
ToaKraka beat me to it on both points. Phone stores don't seem to serve much purpose unless it's for maintenance or something complicated like that. Every single phone essentially looks and behaves the same in your hand, so the only difference is specs which is much easier to research online.
As for "wagies" it's not that I hold any negative feelings towards customer service people generally, but more this specific fellow deserves the derogatory term. It's like I wouldn't go around calling every policeman a pig, but there are definitely specific police who I would call pigs.
Got it, thanks for the clarification. I still carry the banner for face-to-face interactions but I'm perhaps in a country where that is more a pleasurable experience than many others.
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If you need a new phone, there is no need to visit a physical store (and, I assume, let the employee walk you through the activation process). Rather, you just order a new phone online, and follow the activation instructions by yourself. (I've gotten all my phones directly from my carrier, but I hear it's also possible to order an "unlocked" phone from a third party and add the carrier's SIM card to it.)
"Wagie" is a derogatory term that, as I have seen it used on 4chan, generally applies to all people who work for a living (as opposed to NEETs/retirees). I guess it's theoretically possible to use it specifically against hourly-wage workers, differentiating them from salary workers, but that isn't how I have seen it used.
In Japan online activation is of course possible, but at least for me dealing with a person is considerably less arduous as little, if anything, (at least the last time I checked) is in English, and for me asking questions and maneuvering bureaucy is almost always easier done face-to-face. My wife also finagled two discounts via her charm, unused on me for many years.
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