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Thanks for the suggestions, none seem unreasonable. In case it helps you understand anything you don't already understand, here are some of the thoughts I had while reading them.
I did not actually set out to "untangle" anything. The mod queue is chronological, and the posts at the top are the newest, while older posts spill onto other pages. So when I go into the mod queue, I see the newest complaints first. Sometimes I go down to the bottom and work my way up, but most of the time I do not do that, instead moderating from the top down, because that is the most natural way to navigate the queue. Design flaw? Maybe!
We do actually do this when there is internal discussion going on. But most of the time, mod response is slow because there's just no one watching the queue. The only really plausible solution to this would be professional moderators. Sadly, every single one of us has other things to do.
We actually not only encourage community policing, but sometimes make positive mod notes on the accounts of users who do it properly. But "vigilante justice" is not the proper way to do it. There are ways to suggest that others are abusing the rules without breaking the rules yourself. It does seem like most people would rather do it the "mob justice" way than the "patient patrician" way! But in general I think the foundation calls for the latter and forbids the former.
This makes more sense to me if I'm trying to "untangle" things, but in most cases that's some combination of difficult, annoying, and pointless. The more effort we have to put into moderation, sadly, the less happy we are to do it! It's much more straightforward to moderate on a case-by-case basis, and when people start into "but he said--" we can just drop "your bad behavior is not excused by the bad behavior of others."
This is also why serial boundary testers are such a heavy drain on the community. You tell someone to "fuck off," we ban you. Easy peasy! But if you carefully write a rule-abiding post where the subtext is "fuck off," probably we won't ban you, at least not the first time. The problem is that when we do eventually decide that, yes, on balance, this poster is up to no good and the community needs a break from their shenanigans, we have to knit together a post linking to multiple semi-infractions and explaining that, no, generally we're not going to ban this level of fisticuffs, but the user has become egregiously obnoxious and therefore...
Well, hopefully you get the idea. You're right: the mod team could probably do better. Hopefully no one is surprised to hear that! But the level of effort it would take to deliver on these suggestions is, I suggest, extremely unlikely to manifest, at least in most cases. It's not a question of approach, it's a question of resources--specifically, time and attention.
This is the part where you accept a bunch of NEET/retired moderators and then they ruin the site.
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