Not all financial companies report to all agencies, though usually big companies do, but if it's a niche card I guess it's possible TU does not know about it. 57 point hit due to one card is a lot though... That sucks, but if the system indeed screwed up and they didn't get the report, I am not sure you can do much about it except keeping paying your bills and the score will go up in time. Usually actively used card is reported to the agencies each month at least, so if was an one-time mess up, it will show up. If it's something deeper, likely nobody allowed to speak to customers knows how to fix it anyway, or cares enough to find how to contact somebody who does, so I'm not sure you have a lot of options here. If it really hurts you, you may try to ask whoever is pulling your credit to use a different agency, depending on how much they want your business they may be more or less flexible on that.
Not all financial companies report to all agencies, though usually big companies do, but if it's a niche card I guess it's possible TU does not know about it. 57 point hit due to one card is a lot though... That sucks, but if the system indeed screwed up and they didn't get the report, I am not sure you can do much about it except keeping paying your bills and the score will go up in time. Usually actively used card is reported to the agencies each month at least, so if was an one-time mess up, it will show up. If it's something deeper, likely nobody allowed to speak to customers knows how to fix it anyway, or cares enough to find how to contact somebody who does, so I'm not sure you have a lot of options here. If it really hurts you, you may try to ask whoever is pulling your credit to use a different agency, depending on how much they want your business they may be more or less flexible on that.
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