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Notes -
This isn't a truly massive company, it's a national one with maybe <50 in-house developers. There's a 35 year old system that's barely documented because management is, as always clueless and doesn't care about pushing it or even allocating workforce for it.
Short of cheap competent AGI agents, with the workforce is retiring, the entire company is inevitably headed to a systemic crash which will create a gigantic PR problem because it's the sort of business that needs to be reliably up at all times and has ~100,000s of customers. So far they haven't really had one longer than a few hours.
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