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Notes -
As a Canadian former customer service worker who has said that exact line, here's what's going on:
When you work one of those jobs, the set of polite greetings and goodbyes all reach semantic satiation. You've said "Have a nice day" a thousand times across a hundred shifts. The words are no longer communication. They're a button you press to process a customer, like the code to unlock the PoS terminal, or the lever to open the cash register. eye contact, fake smile, take card, tap card, print receipt, pass receipt, pass bags, eye contact, fake smile, "haffaaniceeddaaaaay", greet next customer. eye contact. fake smile..
and every so often, something shakes you out of this dissociative trance and you realize your limbs are working on autopilot like they're connected directly to the gears of capitalism, and you've been saying "haffaanicedaaaay" the last 63 transactions (more? you can't remember). With a jolt of existential horror, you scramble to just wrest control back and say something, anything else. "Have a" (oh no. you can already feel your tongue slipping back into the well worn groove) "..good rest of your day!". Sure, a little awkwardly phrased, but you hope they appreciate the fact that you composed it just for them. You give them a real smile, real eye contact. Did you do it right? Did you do a good customer service?
You probably did. Pat yourself on the back. That was a nice. Maybe you'll say it to the next customer..
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