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Notes -
There's a genuine tendency to use it as an excuse, in the same way that postmortems sometimes devolve into 'our systems weren't sufficiently hardened against threats'. And there's a worse tendency to use it as a handwave, where genuine disagreements are just thrown away as insufficiently explaining or incompletely persuading people of The One Truth -- this latter option is both common to HR and to a certain browbeating political speaker.
But there is a steelman where a frustrating number of system failures occur despite the information existing, and even being recorded, but not being available or visible to the people who need it. The aviation contexts are the best-known: you get someone helping out and being interrupted half-way through and a few screws get left unturned and then everybody's dead, or where a big gradient in pilot experience leaves a first officer unwilling to challenge a pilot even if there's something clearly wrong. It pops up at smaller scales and dumber directions nonetheless. I've spent three hours in a meeting trying to figure out who owned a specific firewall, and the problem was that half of the people in the meeting didn't think we were even trying to identify the owner, but instead trying to go through the process assuming someone else owned it and they were being consulted about security ramifications. That is a thing that happens, pretty often.
But you can't just motion around More Communication if it also means just assuming people will just agree with you if you shout at them more.
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