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Notes -
A couple of things are happening here.
Part of it is the decline the secretary - it used to be that most of these people would be one capable secretary, those women now work "real" jobs and much of the duties have been outsourced onto doctors, outlook, and other similar stuff. Some of the job remains, but the talent pool is...lower.
Healthcare often actually involves razor thin margins, immense government subsidy, unions or government employees and all kinds of other crap. Someone has to man the phones and officially do the job. Usually they don't, so you hire more people hoping that enough women at the desk creates some function.
It doesn't. During training usually I did my job and the front desk's job.
I find this conversation so triggering so I'm a bit disorganized here but other poster's have noted an element of claims and other things, usually the people sitting at the front desk are the front desk staff and do front desk things, but it's not necessarily going to be obvious if it isn't also an MA workstation, or someone who does insurance stuff, it just seems like a homogeneous pile of women.
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