I've got a new feature almost ready to go. I'm pretty stoked about this one because I've been wanting it for quite literally years, but it was never possible on Reddit.
Hey, guess what? We're not on Reddit!
But before I continue, I want to temper expectations. This is a prototype of a first revision of an experimental feature. It is not going to look impressive; it is not going to be impressive. There's a lot of work left to do.
The feature is currently live on our perpetually-running dev site. Log in, click any thread, and go look below the Comment Preview. You'll see a quokka in a suit asking you for help. (His name is Quincy.) Click the cute li'l guy and you'll be asked to rate three comments. Do so, and click Submit. Thank you! Your reward is another picture of Quincy and a sense of satisfaction.
So, uh . . . . what?
Okay, lemme explain.
This is the first part of a feature that I'm calling Volunteering. Once in a while, the site is going to prompt you to help out, and if you volunteer, it'll give you a few minutes of work to do. Right now this is going to be "read some comments and say if they're good or not". Later this might include stuff like "compare two comments and tell me if one of them is better", or "read a comment, then try to come up with a catchy headline for it".
These are intentionally small, and they're entirely optional. You can ignore it altogether if you like.
I'm hoping these can end up being the backbone of a new improved moderation system.
Isn't this just voting, but fancy?
You'd think so! But there are critical differences.
First, you do not choose the things to judge. The system chooses the things it wants you to judge. You are not presented with thousands of comments and asked to vote on the ones you think are important, no, you are given (at the moment) three specific comments and information is requested of you.
This means that I don't need to worry about disproportionate votecount on popular comments. Nor do I need to worry about any kind of vote-brigading, or people deciding to downvote everything that a user has posted. The system gets only the feedback it asks for. This is a pull system; the system pulls information from the userbase in exactly the quantities it wants instead of the userbase shoving possibly-unwanted information at the scoring systems.
Second, you can be only as influential as the system lets you. On the dev site you can volunteer as often as you want for testing purposes, but on the live site, you're going to - for now - be limited to once every 20 hours. I'll probably change this a lot, but nevertheless, if the system decides you've contributed enough, it'll thank you kindly and then cut you off. Do you want to spend all day volunteering in order to influence the community deeply? Too bad! Not allowed.
But this goes deeper than it sounds. Part of having the system prompt you is that not all prompts will be the system attempting to get actionable info from you. Some of the prompts will be the system trying to compare your choices against a reference, and the system will then use this comparison to figure out how much to trust your decisions.
That reference, of course, is the mods.
I've previously referred to this as the Megaphone system or the Amplifier system. One of our devs called it a "force multiplier". I think this gets across the core of what I'm aiming for. The goal here is not majority-rules, it's not fully decentralized moderation. It's finding people who generally agree with the mods and then quietly harnessing them to handle the easy moderation cases.
(We have a lot of easy moderation cases.)
There's another important point here. The mods are only human and we make mistakes. My hope is that we can get enough volunteer help to provide significantly more individual decisions than the mods can, and my hope is that the combined efforts of several people who don't quite agree with the mods in all cases is still going to be more reliable than any single mod. In fact, it wouldn't surprise me if there's people out there who are better at judging posts than our mods are! It's just hard to find you; some of you may not even comment, and you're pretty undiscoverable right now, but you will certainly get a chance to volunteer!
Also, this will hopefully improve turnaround time a lot. I'm tired of filtered comments taking hours to get approved! I'm tired of really bad comments sticking around for half a day! There are many people constantly commenting and voting, and if I can get a few minutes of help from people now and then, we can handle those rapidly instead of having to wait for a mod to be around.
Wow! You get all of this, with absolutely no downsides or concerns!
Well, hold on.
The big concern here is that virtually nobody has ever done this before. The closest model I have is Slashdot's metamoderation system. Besides that, I'm flying blind.
I also have to make sure this isn't exploitable. The worst-case scenario is people being able to use this to let specific bad comments through. I really want to avoid that, and I've got ideas on how to avoid it, but it's going to take work on my part to sort out the details.
And there's probably issues that I'm not even thinking of. Again: flying blind. If you think of issues, bring 'em up; if you see issues, definitely bring 'em up.
Oh man! So, all this stuff is going to be running real soon, right?
Nope.
First I need some data to work off. Full disclosure: all the current system does is collect data, then ignore it.
But it is collecting data, and as soon as I've got some data, I'll be working on the next segment.
This is the first step towards having a platform that's actually better-moderated than the current brand of highly-centralized sites. I don't know if it'll work, but I think it will.
Please go test it out on the dev site, report issues, and when it shows up here (probably in a few days) click the button roughly daily and spend a few minutes on it. Your time will not be wasted.
Blocking
Right now this site's block feature works much the same as Reddit's. But I want to change that, because it sucks.
My current proposal is:
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If you block someone, you will no longer see their comments, receive PMs from them, or be notified if they reply to your comments.
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This does not stop them from seeing your comments, nor does it stop them from replying to your comments.
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If they attempt to reply to your comment, it will include the note "This user has blocked you. You are still welcome to reply, but your replies will be held to a stricter standard of civility."
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This note is accurate and we will do so.
That's the entire proposed feature. Feedback welcome!
User Flair and Usernames
We're going to start cracking down a bit on hyperpartisan or antagonistic user flair. Basically, if we'd hit you with a warning for putting it in a comment, we'll hit you with a warning for putting it in your flair. If anyone has a really good reason for us to not do this, now's the time to mention it!
Same goes for usernames. On this site, you can actually change your display username, and we're just leaving that in place. So we'll tell you to change your name if we have to. Extra for usernames: don't use a misleading or easily-confused username, okay? If it looks like you're masquerading as an existing well-known user, just stop it.
I'm currently assuming that both of these fall under our existing ruleset and don't need new rules applied. If you disagree strongly, let me know.
The Usual Stuff
Give feedback! Tell me how you're doing? Do you have questions? Do you have comments? This is the place for them!
Are you a coder and want to help out? We have a lot of work to do - come join the dev discord.
Jump in the discussion.
No email address required.
Notes -
Yeah, I think we disagree on the premise (whether it's trolling or not), which then colors our view of the rest of the incident. -- Sidenote: @ZorbaTHut, any chance for troll prediction markets with a karma reward system? Or actually more generally, karma system based around correctly predicting/adjudicating moderation results (i.e., extended comment judgement requires you to slide a probability bar for each of the outcomes).
I personally hate the type of feeling based analysis that pervades forums (it feels overwhemingly X-tribe, so much more than before, halycon days, blah blah blah). I think polling (modulo polling bias) and other analytics can give much better insight into dynamic and culture progressions than any rudimentary glance over a few threads. Since this is the "Something Shiny" thread, maybe optional polling built in to themotte.org? Recurring, get a sense of trends over time. With a system like that, you can conclusively* answer questions like are Blue Tribe folk actually leaving in droves? Maybe they're actually becoming Grey/Purple/Red as they spend time here. Maybe there never were that many, and they got busy with other things in life. Maybe they're actually more common, just more moderate in tone and therefore stand out less. These datasets are now all a SQL query away. I hope the custodians use it wisely.
I'm entertained by the idea but I do not have even remotely enough time to work on this. If someone else wants to do so, go for it.
That said, note that we have no way of objectively telling whether someone was a troll.
We actually had a polling system originally but it was horribly broken and we just took it out :V Probably wouldn't be hard to put together a new one though. I'm a bit skeptical of data validity, but especially when combined with the Volunteer system we can probably get some actual signal out of it.
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Yeah, the question of whether or not the post in question was made in good faith to begin with seems to be the main source of contention here, and what I'm seeing as poor behavior is being read as good and deserved judgement. I'm on board with any idea that pushes an accusation of trolling towards something less immediate and personal, since trolling is both a legitimate problem in any online community (with an exception for those dedicated to the art form itself) and also an easily weaponized memeplex that regularly confuses actual disagreement with malice.
I also agree WRT the "vibe check", it's hardly rigorous and easily motivated by bias and shouldn't be trusted, at least in a vacuum. That's fine! My operating assumption on topics and people I do not have extensive personal experience with, is that I am almost certainly wrong about every aspect of my mental model to some degree (I'm not enough of a schizo yet to believe I've stumbled upon the Grand Narrative of Universe, just enough to have my own pet theory on it).
My assertion that themotte has pushed and is pushing towards higher Red tribe participation is purely anecdotal, based mostly off of how many individual left-leaning posters I can recall from the old SSC and theMotte subreddits, to how many have made it to the off-site, as compared to the more prominent right-leaning posters. Obviously this is selecting for more than just temperature or political bias, and probably should have been lampshaded with the usual epistemic-uncertainty caveats (I'll admit to some difficulties on that front. I don't want to misrepresent my position, I also don't want to write a small essay each time I reply to someone. Balancing precision and concision is hard and I'm awkward with both). Besides, as you point out, there are plenty of good reasons to stop participating here besides feeling unwelcome.
Your polling idea sounds interesting at the very least, and is on-brand for themotte.
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