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Notes -
Yep, alarm fatigue is all too easy to fall into. It's always well meaning - someone makes the case that X should be really important, and nobody wants to be the one to tell them "actually that isn't important enough". But when everything is important, nothing is, and so people start to ignore everything as a way to cope with the onslaught. It applies to the phone alerts of course, but I see it all the time in network monitoring systems too. Sometimes you even see people start to invent higher tiers of "high priority" in an attempt to solve the problem, but unless they solve the actual problem (no one is willing to say no/they aren't listened to if they do), such efforts go about as you would expect.
I remember one of my old workplaces kind of avoided this due to the heroic efforts of a few very curmudgeonly and perhaps slightly autistic engineers that liked their environments and notifications in very particular ways. They would absolutely be the ones to say "no I don't care if this major product is down in production, I don't need to know about it because I work on this other unrelated minor product. You can't have an engineering team wide alert for your system going down.
Not the heroes we deserve, but the ones we need.
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