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Why would you expect a random employee to answer you honestly on a question that is obviously contentious with her employer and may get her fired if you are recording her or from management? Your "just for fun" is her job, and for a working class person can be very precarious. Retail workers are not dancing monkeys, especially when you weren't even going to buy anything or tip her!
I'd say the fact she treated you professionally is more than you had any right to expect, given your approach. She may well have looked at you and was judging YOUR intelligence for asking such a question right there in the open.
Welcome to Starbucks - we hate people who ask questions that might get us fired (and aren't even going to tip), seems like an entirely reasonable position.
Honestly you come off as being very entitled here. Did you even consider that if she did answer you and was reported she might get in trouble or lose her job, or that she might worry about that? Would that be worth sating your desire for an anthropological survey, with absolutely nothing to gain for her? Heck anthropologists at least brought shiny beads to gift their subjects!
As for Starbucks itself, it's overpriced but the benefit is as with all chains that you know roughly what you are going to get. The little Ethiopian coffee shop down the road is probably better, but may not have such a broad selection, is much more variable and harder to find.
LMAO how should she have treated me if not 'professionally'? If that was more than I had any right to expect, what should have been expected?
For asking a question that you should have known if she answered may have got her fired? Back in my customer service days I'd have just rolled my eyes and ignored you, and called for the next person, as you had already said you didn't want to buy anything. Perfect plausible deniability for me. Then bitched about you to a colleague once you left. You'd probably make the "Can you believe what this customer did?" list when winding down after work. You may not have been at the top of the list. There are a lot of customers who do unbelievable things after all, but you'd probably have been on it.
To recap you walked into a retail establishment, to ask a contentious question about a labor dispute to a basic barista out loud in the open, where anyone could hear, and apparently did not consider that the barista would have been gambling that you weren't a snitch or that anyone overheard her, and expected her to answer. That is probably not your finest hour to put it mildly.
I don't think you thought through the consequences of what might have happened from her point of view. And therefore you are entitled to her scorn. That she kept it professional is to her credit. You are entitled to be treated professionally when ordering a latte or asking where they source their soy milk from. When you ask questions, the answers to which might get someone fired, you are off that reservation, and out on your own. She is not paid to answer those questions. It was rude of you to ask. Therefore rudeness back should be your expectation.
I don't necessarily reject any of your assertions prima facie but this is an absurd way to organize society. I was happy to buy a coffee and buy one for the employee, or one of her colleagues, for their candid take on current events. I am their neighbor, at least, on paper. This entire conversation is satanic.
But it's also understandable that employers don't want to be undermined by having any one of their employees act as impromptu spokesman for any cause, anytime, anywhere. Even the striking employees as a whole don't necessarily want that - remember how antiwork was basically destroyed by one bad interview?
I think it helps to consider people as having rights and responsibilities linked to the roles they play. When you are wearing a uniform and you are dealing with a customer, you are (like it or not) visibly representing the company and you are expected to do and not-do certain things. After work, it's different.
Then just smile and ask me if I'm planning to order something or not. Like don't go full NPC drone corpo 'I have nothing to say about that' and act inhuman. What happened to being neighborly. Perhaps I am old man yelling at clouds
Edit: But no I'm not. Just give me a cup of water. That's a new one for me, to be told they're not allowed to give out water.
Have you considered that she may have simply not wanted to talk about it, or known much about it, and been leaning on approved phrasing from corporate to avoid having to talk about something she didn't want to?
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For sure it sounds like she could have dealt with it more gracefully. I doubt that Starbucks is getting the best and brightest.
I also think it's the case for whatever reason that Americans seem to be much accepting about paring all relationships back to pure economics. I'm not sure why. Possibly because it's worked well so far. But I'm reminded of the way that in Japan falling below a certain level of politeness is just totally unacceptable no matter what, as is stuff like raising prices beyond the socially accepted level.
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