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Wellness Wednesday for December 14, 2022

The Wednesday Wellness threads are meant to encourage users to ask for and provide advice and motivation to improve their lives. It isn't intended as a 'containment thread' and any content which could go here could instead be posted in its own thread. You could post:

  • Requests for advice and / or encouragement. On basically any topic and for any scale of problem.

  • Updates to let us know how you are doing. This provides valuable feedback on past advice / encouragement and will hopefully make people feel a little more motivated to follow through. If you want to be reminded to post your update, see the post titled 'update reminders', below.

  • Advice. This can be in response to a request for advice or just something that you think could be generally useful for many people here.

  • Encouragement. Probably best directed at specific users, but if you feel like just encouraging people in general I don't think anyone is going to object. I don't think I really need to say this, but just to be clear; encouragement should have a generally positive tone and not shame people (if people feel that shame might be an effective tool for motivating people, please discuss this so we can form a group consensus on how to use it rather than just trying it).

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Can someone who has worked in customer service please explain to me how to be less irritating to service workers? I am socially anxious and awkward and am repeatedly finding myself in situations where I feel like I'm making service workers uneasy and it makes me feel terrible. I have never worked a public facing job before so I don't know what to do or avoid doing to help make their jobs easier and I can tell that they get irritated with me when I do things that I have no idea are going to be irritating to them. It seems to be getting worse the older I am as well, when I was in my teens and 20s people were much more patient with me but now in my 30s I seem to be more intimidating to people and they're less forgiving toward me. Growing up I always admired my dad and grandfather for being able to talk to anyone and make them feel comfortable but this is a skill I never learned. Does anyone have advice on how to develop this skill?

Alternately, can someone give advice on how to stop ruminating about recent socially awkward situations? I can try to improve my behaviors but at the same time I can't change how other people perceive me so even if I did everything 100% right there would probably still be times where I was seen as irritating to people. I'd like to just forget these situations once they happen, if I can't stop them from happening altogether.

This might not be the solution you are looking for.

But, I suggest you try not to care what service workers feel. Like, genuinely don't give a damn if you are the worst customer ever. Don't go out of your way to be a bad client, but don't go out of your way to be a good one either. The weight off your shoulders will partially help with the other problem.

Why do you recommend I try not to care what service workers feel? Is that to help them feel better, because it puts less pressure on them, or is it to make me feel better so that I can stop ruminating on awkward situations? Or both?

I am a people pleaser and obsessed with how others feel and perceive me so this is really unintuitive to me and I don't know how to not care about how the person I'm interacting with is feeling or what that would even look like or how it would play out. I imagine they would get mad at me and then I would feel guilty that I didn't try my best to be a better customer.

Just don't occupy yourself with how they are feeling. Be polite, be direct in what you need, be considerate (i.e. don't demand things that aren't reasonably possible, or blame people for things that are clearly out of their control - e.g. store shelver is probably not to blame for the store being out of certain item) and be efficient, but don't think "do they like me? Do they hate me?" It doesn't mean to be an ass - if you're asking such questions, you aren't likely a natural ass (there are people who are, but it's not you), so just relax you anxiety and you likely be ok, and they will feel ok, without any special effort from your side. And even if not, the CS person would likely forget you in 15 minutes anyway.