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Whelp, I just got screwed again by the lack of price transparency in the American Healthcare System. feelsbad.man.jpg
Thankfully, it's not a huge dollar figure, but it's the sheer stupidity of clinging to price opacity, which inevitably finds some way to reach into my pocket and pull out more money, that annoys me.
It was not a situation where the provider didn't have the necessary information to understand why the price ended up being what it was. When I called them to ask WTH, it took all of three minutes for them to just go through the steps of verifying the process and then explaining it to me. But that's three minutes that they should have spent going through the steps in order to give me a price before they performed the service, rather than blindsiding me with a bill after the fact.
Yes, yes, I know, they don't want to spend three minutes per patient; that adds up! And of course they don't want to; it's not only their time being spent; it's not in any way in their favor to spend those three minutes. It's my pocket that it comes out of, after all.
Moreover, it was a situation where, had they spent the three minutes and we could have then had a conversation about the price, in hindsight, I am extremely confident about how I would have made a different choice as to the way that I arranged the services that I would have liked to acquire. I literally, actually, could have personally made a different choice if I had had price information, and it's a choice that I would have preferred in terms of my personal cost/benefit analysis.
Of course, it must be remarked on that had I had this information and had I made the choice that I would have preferred, the provider would have made slightly less money. I don't think they were doing this on purpose; it's just convenient for them to not spend three minutes and also probably make more money. They just have near zero incentive to even consider doing things in a way that may be in my own interest. The only danger that they run is that if folks like me eventually get pissed off enough at these shenanigans, we'll either search desperately for a different provider who will bother spending three minutes or simply get so fed up with the constant nonsense that we just eschew that sort of service altogether. Man, it's tempting to do that, because it's just... so... constant a problem. I'm already pretty cynical for how they're going to find a way to screw me over, and apparently even that was not enough cynicism.
The snafu did, in a minor way, relate to the way the insurance policy is written. I mention this only because I would like to hold open at least some amount of plausible blame for them (it's really kind of hard to in this particular situation, but I'll mention it anyway), but the provider legitimately had 100% of the information necessary to provide me an actual price and discuss tradeoffs/courses of action prior to services being rendered. They just didn't bother.
This feeling really makes me sympathize with all the people who are so outraged. I'm sure there are tons and tons of stories where the insurance company is more to blame, too, so I sympathize with those folks feeling gut anger at them, too. It's just monumentally infuriating to have them over and over again find endless ways to screw you over and see that it's not even malevolence. It's pure apathy toward your interests as a patient combined with an addiction to doing everything possible to remain price opaque.
It’s one of the worst things about this country.
Not knowing the cost should be illegal.
Tear down the entire economy to cull the health insurance industry - it’s one of many things, but imo the most important, that needs to be ripped apart and changed in a manner beneficial to most Americans.
To steel-man the idea that "knowing the cost" is always possible, I'm not sure it'd be reasonable to expect my (car) mechanic to define payment terms for a fix before even popping the hood. There are enough potential complications in complex procedures (emergency cesarean sections in childbirth, for example) that probably can't be trivially bundled up front.
That said, most of those cases are ones that don't really seem like they get much benefit from market-based economics either. But presumably somebody has to shoulder the cost of the not-completely-expected procedures that are found to be necessary: I'm actually somewhat sympathetic to the idea of single payer for this specific sort of thing, but haven't thought through all the bounds I'd apply there.
In India it is possible to know the cost. The hospital knows that some procedures have complications and prices that in. If the 4/5 patients cost 75k and 1/5 costs 2 lakh, they charge all of them a flat 1 lakh. You pay 1 lakh before the procedure and your obligation is done.
This is possible. The US having a different situation is a choice the US made.
That's just insurance socialism with
extrafewer steps, right? The American public would never accept it. "Why should I, with my beautiful fast clotting blood and strong infection resistance, pay more for a procedure that will barely keep me in a bed for one night?"More options
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The question isn't really do we know the cost, it is who carries the risk that the cost turns out to be higher (or lower) than expected. There are lots of situations where we are unsure about the cost going into a transaction, and the risk has to be distributed. Right now we operate on the system that the Hospital takes on only the risk that they don't get paid, while an "honest" patient takes on all the risk. We could quite easily choose to distribute that risk differently.
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I know healthcare is complex, much more so than wrenching, but the idea that we don't know how to price things isn't true. There are codes for all this stuff, there's plenty of data on what a procedure involves (in terms of consumables/times/equipment) that can be used to blend it.
Any healthcare provider already does all of this for P&L reporting, care plans, etc. but they have to hide what they know to negotiate with insurers and the government.
They don't have to hide the terms of the agreement that they signed with said insurers. The insurers already have this! They both signed the agreement!
Sure, they can continue hiding their internal costs, but those were never something that the patient cared about anyway. The patient cares about what they're going to get billed, which is a number in an agreement that both the provider and the insurance company have.
In the auto mechanic example, this is like saying that the shop owner hides how he compensates his employees, pays for consumables/times/equipment/etc. That's all perfectly fine. I don't care to know that. Just tell me what number you're planning on putting on my bill.
You're misunderstanding. The medical complex knows how much treatment costs, what margins are, all of it.
An insurer - if they had that information - would use it for more leverage when negotiating their payment agreements. They can put together something like it when they're big enough to compare costs across multiple systems, but that's about it.
You're misunderstanding. No one is asking for their internal treatment costs/margins/etc. They keep that hidden. Then they sign an agreement. That agreement has numbers in it. Different numbers from their internal treatment costs/margins/etc. Those numbers are known to both parties. They both signed a document with those numbers in it! They are not keeping those numbers hidden. Those numbers are the ones that they can give to patients.
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Typically, with the car mechanic, the deal is that you agree on a certain amount for diagnosing, and perhaps give them a certain budget for fixing stuff. If things get more expensive, they call you so you can make an informed decision.
Also, I do not see the benefit of making people pay the actual costs of their procedure instead of the expected costs as estimated beforehand.
So, if you want to find a hospital to give birth, different hospitals could make you offers based on your health conditions and date. If they estimate that there is a 10% probability that you will need an emergency C-section, they can just add 10% of the cost of one to the offer.
This would also align incentives way better, because the hospital would only do emergency C-sections if otherwise they would run into malpractice territory. By contrast, if the hospital can just bill the additional costs to the patient, their incentives are to to an 'emergency' C-section at the first sign of troubles and then make the poor schmuck pay for it. 99% of patients will not litigate the overenthusiastic indication, and the ones that do will be dirt cheap to settle because apart from the costs of the operation, there is little in the way of damages. A scar over your abdomen might be worth a few thousand dollars, but that is basically nothing compared to a child which was oxygen deprived during birth.
Yeah but this stuff always runs into the brick wall of chronic conditions and lifetime disability. Even in a universe where disability cover was confined to just exceedingly obvious issues the costs can snowball ridiculously
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I would be over the moon thrilled if doctors were as transparent as auto mechanics. They tell you what they're planning on doing, they give you a (usually pretty good) estimated price, and then if they get in there and find something that's going to change their plan/cost, they tell you, give a revised estimate, and get your approval before proceeding.
No one is asking for doctors to be clairvoyant. Just that they do basic communication of what they know, when they know, to whatever extent possible.
Obviously, there could be cases where a patient is under anesthesia, they find something genuinely unexpected, whatever. I think a simple rule for this is to just follow normal informed consent principles. If you'd be comfortable proceeding without getting specific informed consent for the medical costs/benefits, then you probably don't need to give them a price, either. But to use an example based on what one of the doctors here said before, he said that they might know that a surgery typically costs $X, but 1% of the time there's a thing that makes it cost $[Stupid]x[X]. Simple: you know this, so just communicate it to the patient. Sure, it's probably not going to change much in that particular case, but at least they've gotten a heads up that there's about a 1% chance that they'll wake up on the hook for their entire OOPM. [EDIT: I'm pretty sure this is concordant with medical informed consent procedures. If you know there's a 1% chance that there will be a major shift in what you're going to do in a surgery, I'm pretty sure you're kinda supposed to tell the patient, "Hey, so this is a small chance, but it is known to be about a 1% chance."]
It's honestly just basic human decency in business practice.
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Yes, but your car mechanic won't rebuild your transmission without letting you know that it's not covered by your insurance.
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